RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

Another Monday, another mail sack! Today Ryan covers: agents, scripting software, permits and Texas. Like, Favorite and SHARE ...

[EDRM Editor’s Note: This article was first published here on March 23, 2026, and EDRM is grateful to Rob Robinson, editor and managing director of Trusted Partner ComplexDiscovery OÜ, for permission ...